Frequently asked questions

This issue was solved in Sovelia Vault 2024.1.0.121.
Download and install the latest version of the software.

How to see what version you are using

The most common error is that the workstate should be set to the released state where the PDF should go to. Also check that the jobprocessor user have access in Vault to do the tasks set up in Sovelia Vault.

Clear cache folders. Rename or Delete these two folders

• %localappdata%\Symetri\Cache
• %localappdata%\Symetri\SSO

Copy the font shx files into "C:\Program Files\Autodesk\Vault Client 202X\Explorer"

Download and install the latest version of the software. This was an issue in 2024.0.111 which was hotfixed in version 2024.1.0.114. NB, dont forget to run the Admin tool to upgrade the configuration, and restart all you vault add ins after an upgrade.

How to see what version you are using

Download and install the latest version of the software. This was an issue in 2024.0.110 which was hotfixed in version 2024.1.0.111. NB, dont forget to run the Admin tool to upgrade the configuration, and restart all you vault add ins after an upgrade.

How to see what version you are using

1. Make sure that you have anough access rights to the computer
2. Uninstall the software and clean up/delete or rename the following folders if they exists :

RMDIR /Q /S "C:\Program Files (x86)\Symetri\Sovelia Vault 2024"
RMDIR /Q /S "C:\ProgramData\Autodesk\Vault 2024\Extensions\SoveliaVault.Vault2024"
RMDIR /Q /S "C:\Users%username%\AppData\Local\SoveliaVault"
RMDIR /Q /S "C:\Users%username%\AppData\Local\Symetri_AB"
RMDIR /Q /S "C:\Users%username%\AppData\Local\Symetri"
RMDIR /Q /S "C:\Users%username%\AppData\Roaming\Symetri"

3. You can also try to delete the registry key. If you are not sure of how to work in the registry, get help. You can render the machine useless if you do something wrong here.

\HKEYCURRENTUSER\SOFTWARE\Classes\csetz

4. Reinstall Sovelia Vault with admin rights.

This happens because the property doesnt exist in vault. Can happen if you copy a SoveliaVault.xml from one vault to another. Replace the property in the Administrator config tool.

In the situations where this have happened the uninstaller need to run with highest priviliges on the client workstation. A normal user dont have enogh access to do a proper uninstall.

To fix the issue :

1. Uninstall Sovelia Vault client and Admin tool

Clean up/delete or rename the following folders if they exists :
"C:\Program Files (x86)\Symetri\Sovelia Vault 2024"
"C:\ProgramData\Autodesk\Vault 2024\Extensions\SoveliaVault.Vault2024"
"C:\Users%username%\AppData\Local\SoveliaVault"
"C:\Users%username%\AppData\Local\Symetri_AB"
"C:\Users%username%\AppData\Local\Symetri"
"C:\Users%username%\AppData\Roaming\Symetri"

You can also try to delete the registry key. If you are not sure of how to work in the registry, get help. You can render the machine useless if you do something wrong here.
\HKEYCURRENTUSER\SOFTWARE\Classes\csetz

3. Install client and admin tool with highest priviliges

The workaround is to create a new ini file and remove all information above the "[FP EXPORT SELECT OPTIONS]"

• Install the correct version of Sovelia Vault on the client pc in question.
  or
• Upgrade all client pc's to the same version.

How to see what version I am using

This happens when you have a multi sheet inventor drawing and the the ini file don't create correct filenaming for the sheets. Set "Filename same a source" to "False" and create a file naming scheme like this Example where you make sure to use Sheet name and Sheet number: [PartNumber]-SheetName- SheetNumber

For pre 2024 versions we need to create an empty configuration when we have a new Sovelia Vault setup, before we install the clients. We need to run the Administrator tool once and create a configuration in Vault. It dont need to be configured, but need to exist.

You don't need a Sovelia Vault License for the JobProcessor. You just install the client and cancel the login when starting the Vault Client.

Autodesk Vault client can cause inconsistent scaling for fonts and dialog boxes. This behaviour can impact the Symetri License login from the vault client on some screen resolutions. We recommend to set up the client to disable fullscreen optimizations. This will also solve any scaling issues with text in the vault client itself.

If those versions differ you need to ether update all to the latest version or install the current version.

Download and install the missing font.
From Sovelia Vault 2024.1 its been added fallback to "Swis721 BdOul BT BT Bold" that should take care of the issue if the original font is removed.

Just select "Yes" in the dialog. This is a false error and the application works as it should. We will investigate and remove this false error message.